Artificial Intelligence in the control room

CCTV works to protect your assets and Servicom provides far reaching solutions incorporating Artificial Intelligence within your existing, or new, installation.

Servicom are now offering the next evolution in the digital security market. By combining the power of digital voice and data communications with Artificial Intelligence provided by CCTV, we are now able to create innovative solutions to unanswered problems. By joining the worlds of voice and CCTV, we can really start to allow you to rinse the value from your digital investments from one provider that will engineer your whole solution.

Artificial Intelligence (AI) working alongside CCTV gives users access to a whole new range of solutions. These technologies, working together in both analogue and digital settings, allow you to make informed decisions; predicting and reacting to situations with certainty. By using events and triggers from either visual, voice or physical subjects, we can start workflows to focus your precious resources, managing the process along the resolution pathway.

Whether CCTV is a mainstay of your existing security arrangements or a new venture for your organisation, Servicom are there to provide the support you need. We can supply everything from entire new systems to upgrades and extensions of current installations. Our engineers and designers can work with you to design your system which can be supplied as an outright purchase or on a fully managed basis.

CCTV and Digital Radio

These AI technologies offer superior preventative protection, monitoring live and recorded video over wireless IP networks, from the convenience of your Apple or Android mobile device. Servicom offers a broad range of megapixel cameras — from 1 MP to 7K (30 MP) — that deliver clear image quality; Dome, Mini Dome, Pan Tilt and Zoom, License Plate and Thermal. All these aspects working together can significantly improve your security.

No Cellphone Coverage
O2 network down 2018:

O2 boss Mark Evans said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can.”

Vodaphone down June 2019:

The Independent - “Vodafone's official account is yet to publicly tweet about the problems but has replied to a variety of users complaining about connectivity problems.”

Three network down 17th October 2019

@ 11am: - "Three is currently experiencing technical difficulties with our services across voice, text and data which means that some customers will be experiencing an intermittent service. Our engineers are working on the issue now to fix the problem as soon as possible. We are sorry for the inconvenience caused to our customers.”

Get in touch to make sure your business is never silent.
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Silence is not golden.

Here at Servicom we know for certain that all our customers depend on being able to communicate. All the time. There is no good time for down time.

If your business lost access to communication, what then?

Businesses and organisations, using critical or even non-critical communications, must carefully consider the impact on their business if they solely rely on cellular. Outages experienced by Three network customers nationwide recently and countless others across major providers over the past year means that the business cost must be considered.

What does your world look like without your wireless communications for an hour? A day? Longer?

It’s too late to tweet - A careful apology on Twitter will not solve your safety, manufacturing or logistics issues. It will not ensure that flights are scheduled, that staff are safe or that deadlines are met. It will not repair your eroded profit margin or reputation.

PMR Radio’s resilient - It’s a core part of what it is. Ever relevant, reliable and growing Private Mobile Radio (PMR) is the mainstay of professional and critical users worldwide.

We don’t ever want to hear of a lasting cyber-attack on a major bearer. But we would support our PMR users through it.

Cellphone Networks Bad News

Distributed Antenna System (DAS)

A good solution to solve structural and network interference problems is a custom-built Distributed Antenna System (DAS) where multiple antennas are positioned to provide coverage to multiple departments at a lower power, when a single high-power antenna might have problems reaching one area, while interfering with neighbouring networks.

Providing communications in the hospitality sector

One of the most complex communication situations to deal with is in city centre hotels and retail environments.

The first consideration is the built environment. The modern city centre of residential blocks, hotels, shopping centres and entertainment venues poses a particularly challenging environment for telecommunications. Modern buildings can be constructed of a wide range of different materials, for example copper cladding is popular, and can be beautiful to look at, but it is also used for RF shielding. Older historic buildings also pose problems of course, with thick walls and floors, and restrictions on planning and alteration.

Many city centre locations are likely to have vital services located in basement areas to maximise accommodation space above ground, laundries and kitchens as well as guest amenities such as parking and gyms still require guaranteed coverage. That’s just one problem to deal with. The venue is likely to be situated in a sea of RF networks with limited frequency spectrum available. It is of utmost importance that the location has a bespoke system designed that does not interfere with other networks or is interfered with in its designated coverage area.


Servicom, with over 30 years of experience delivering communications solutions in all sectors and environments, has a close working partnership with Motorola Solutions and other manufacturers.

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Beyond physical structure and network topology, presentation is also always a vital consideration.

Hospitality after all is selling a lifestyle for customers to identify with. Guests are used to seeing modern up to date technologies such as they might use at home or have seen in movies. Front of house systems and devices used by staff are expected to be modern in design, slimline, light and compact, while still providing all the robust reassuring features we’ve come to expect in terms of security, reliability and connectivity.

That modernity in design also pushes a desire for increased functionality to provide extra services to hotel management. This results in improved health & safety, security protection and efficiency for both guests and staff. Up-to-date systems connecting to fire panels and building maintenance monitors, so that issues and threats can be addressed immediately, are likely to become de facto standards, along with staff management systems to provide Job Ticketing, dynamically allocating guest services to clean and prep vacant rooms, and Indoor Location, so that staff can easily be found in an emergency.

One solution to all these requirements is the MOTOTRBO range of Digital Mobile Radio (DMR) equipment from Motorola Solutions.

With 12 million users and rising, MOTOTRBO provides a selection of modern feature-rich communication devices, compatible with management consoles such as the TRBOnet Plus, and a range of applications and customisation options.

Servicom, with over 30 years of experience delivering communications solutions in all sectors and environments, has a close working partnership with Motorola Solutions and other manufacturers. Located in the Midlands and South East, Servicom has an envied track record of installations for high profile clients in these challenging environments. We'll work with you to guarantee your communications solution works everywhere it is needed.